THE HOME ESCAPE [THE] is a brand is owned and was developed by the company trading as Travelini Ltd [12059383]
Booking Terms and Conditions
Please take the time to read these Booking Terms and Conditions. We appreciate that it is tempting to skip the content but these things are important. We have written the Booking Terms and Conditions to describe clearly booking policies and procedures and to clarify the contractual relationship between you and the Owner of the property.
If you require any help or advice please contact us.
• Payment of the Security Deposit
• Refund of the Security Deposit
• VAT
• If the Owner Changes Your Accommodation
• Restrictions/Specific Terms of the Property
• Linen and Towels
• Smoking
• Pets
• Authority to Complete the Booking Form
• Property Maintenance Issues and Complaints
• Exclusion of Liability for Suppliers of Goods and Services
1.1 THE HOME ESCAPE (“THE” trading as Travelini Ltd) is registered in England and our registered address is 40 Leygreen Close Bedfordshire LU2 OSQ.
1.2 In these conditions, ‘the Client’ is the person who has made arrangements with the Agent as the principle Contact or party leader and is named on THE HOME ESCAPE Booking Form and Confirmation. ‘The Agent’ is THE HOME ESCAPE (“THE” trading as Travelini Ltd)
1.3 THE HOME ESCAPE act as Agent for the Owners (or their representative) of the property (also referred to as ‘the Owners’ or ‘the Owner’) offering Self Catered and Catered holidays. Holiday accommodation booking arrangements are handled by THE HOME ESCAPE (“THE” trading as Travelini Ltd ), on behalf of the Owners, and the contractual relationship for accommodation is directly between the Owner and the Client.
Reservations can be made by the Client via the internet or by telephoning THE HOME ESCAPE office. THE HOME ESCAPE (“THE”Travelini Ltd) will provisionally hold the property chosen by the Client for forty-eight hours. At the point of making a provisional booking, the Client shall receive a copy of the Terms and Conditions (T&Cs) and a Booking Form. Only one property can be reserved by a Client at a time for the same dates.
Please note: If payment (in part or full) is not received by THE HOME ESCAPE within 48 hours, the provisional booking will be cancelled automatically and the property dates will be released (This period is reduced to 24 hours for bookings commencing within seven days of the provisional booking date).
3.1 To confirm a booking, the Client must either make a payment or return the Booking Form, this acknowledges that they have read the T&Cs; confirmation of a booking is not possible without either one of these.
3.2 The Client who completes the Booking Form or makes payment to us or one of our agent agrees to the T&Cs and does so on behalf of all members of the party and any guests visiting the property during the stay (as per dates specified on the Booking Form) invited by the Client and not included on the Booking Form and binds them jointly and severally to the terms therein (see Authority to Complete the Booking Form below).
Please note: Not informing THE HOME ESCAPE about any guests / visitors or services (example: chefs, beauticians, personal trainers and similar) day or night could result in the Security Deposit to be non-refundable (see Payment of Security Deposit).
3.3 The Client is also required to pay an initial deposit payment of 50% of the total cost of the holiday. If the booking confirmation date is within 12 weeks of the arrival date, THE HOME ESCAPE shall require full payment of the holiday cost and any charges for additional services that might be due.
3.4 Any payment made by the Client to THE HOME ESCAPE or agent in respect of a property is deemed to confirm acceptance of these Terms and Conditions.
3.5 Upon receipt of payment THE HOME ESCAPE will secure the property chosen for the requested dates and will send the Client a receipt to confirm funds have been received.
3.6 Once a booking is confirmed and subject to the Cancellation Policy (below), the Client is liable for payment of the balance of the accommodation cost, along with any additional charges.
Payment to confirm a booking is possible by PayPal or Bank Transfer. If any PayPal charges, bank or credit card charges apply, these will be borne by the Client.
Please note: For clarity, Booking Confirmation consists of three linked parts: Completion of the Booking Form, Acceptance of the T&Cs and Payment. The T&Cs are deemed to be in force upon agreement by the Client either by returning the completed Booking Form and / or on receipt by THE HOME ESCAPE or agent of any payment from the Client. Entry to the property requires that all three parts are completed and the booking may be treated as a cancellation in accordance with the Cancellation Policy (below) if THE HOME ESCAPE is not in receipt of a completed Booking Form within seven days of confirming a booking.
4.1 Payment of the balance of the accommodation cost (and any additional charges) is due in cleared funds 12 weeks prior to the arrival date. Although THE HOME ESCAPE or agent will endeavor to email a reminder for the balance payment to the Client, it is the Client’s responsibility to ensure that the payment is received by the due date.
4.2 THE HOME ESCAPE or agent requires that the Client pays the balance in full, using one payment method only (see Payment Methods below).
4.3 If the balance payment is not received by midday on the due date, the Client authorises THE HOME ESCAPE to debit any card details held for the Client with the appropriate charge. If funds are not available when requested, the booking shall be treated as a Cancellation by the Client (see Cancellation Policy below) with the full accommodation cost due from the Client and the booking dates will be released. Restoration of the holiday shall be treated as a new booking where the full accommodation cost is due; since the dates will be released restoration cannot be guaranteed. THE HOME ESCAPE shall not be responsible for any charges incurred on transactions processed from the card number held on file.
4.4 For reasons of security and privacy, we do not provide full details of the locations of any of our accommodation until the Client pays the Security Deposit in full. Upon receipt of the Security Deposit payment, full address and directions to the property shall be provided to the Client.
5. PAYMENT OF THE SECURITY DEPOSIT
5.1 A Security Deposit is required to cover costs resulting from the action or inaction of the Client or a member of their party such as (but not limited to): the property being left in an unreasonable state, loss or non-return of keys, neglect or damage to the property, damage or loss of contents of the property, smoking inside the property, any extra or excessive cleaning costs required, excessive or long distance telephone call charges, excessive use of heating or electricity, not informing THE HOME ESCAPE about any additional guests staying than those on the Booking Form / visitors or services (example: chefs, beauticians, personal trainers or similar) day or night and / or misleading description of disclosed occasion / event / purpose of the stay and / or not informing THE HOME ESCAPE about pets.
5.2 The amount of the Security Deposit will be advised to the Client at the time of booking the holiday, on the Booking Form and in the Booking Confirmation email.
5.3 THE HOME ESCAPE will endeavor to email a reminder for the Security Deposit to the Client, however it is the responsibility of the Client to ensure payment of this is received in full by THE HOME ESCAPE a minimum of one week prior to the arrival date.
5.4 Access to the property will be denied if full payment of the Security Deposit has not been made in cleared funds and the booking will be treated as a cancellation, no refund will be due or issued.
5.5 Security Deposits may be paid by PayPal or bank transfer. If paying the Security Deposit by bank transfer, the Client must allow sufficient time to ensure that the funds are cleared by the due date. If any PayPal charges, bank charges or credit card charges apply, these will be borne by the Client.
5.6 Cheques are not accepted for the Security Deposit payments.
5.7 If the Security Deposit is not received by midday on the due date, the Client authorises THE HOME ESCAPE to cancel the booking. If funds are not available when requested, the booking will be treated as a Cancellation by the Client (see Cancellation Policy below) and the booking dates will be released. Restoration of the booking shall be treated as a new booking where payment in full is due; since the dates will be released, restoration of a booking is not guaranteed. THE HOME ESCAPE will not be held accountable for any charges incurred on any transactions processed from the payment details held on file.
Please note: To allow sufficient processing time for bookings commencing on or between the last Friday in December and the first Friday in January, payment of the Security Deposit will be due no later than the 18th December.
6. REFUND OF THE SECURITY DEPOSIT
6.1 The Security Deposit will be refunded within 7 days of your departure from the property less any costs incurred.
6.2 In the event of damages attributed to the Client, a member of their party or to any guests / visitors or services (example: chefs, beauticians, personal trainers and similar) during their stay, THE HOME ESCAPE shall notify this to the Client as quickly as reasonably possible together with any evidence provided by the Owner. The cost of any remedial action shall be deducted from the Security Deposit and the balance refunded to the Client.
6.3 In the event that the cost of rectification for losses or damage caused by the Client, a member of their party or any guests / visitors or services (example: chefs, beauticians, personal trainers and similar) exceeds the Security Deposit held, THE HOME ESCAPE shall notify the Client of any additional amount owing. The Client is advised that the property Owner reserves the right to pursue recovery of any additional cost over and above the Security Deposit and for this reason adequate personal liability insurance is strongly recommended (see Insurance Requirements below). Should additional costs be incurred we shall provide the Client’s contact details to the Owner to facilitate recovery directly.
6.4 In the event that THE HOME ESCAPE is unable to contact the Client to advise of deductions from the Security Deposit, then THE HOME ESCAPE will not be held accountable for any bank charges, credit card charges, PayPal charges or other losses incurred by the Client resulting from those deductions from the Security Deposit. If THE HOME ESCAPE is unable to contact the Client, refund of the balance of the Security Deposit cannot be guaranteed within 14 days.
6.5 Where the Security Deposit is paid by bank transfer it shall be refunded by bank transfer. To facilitate this, the Client must provide THE HOME ESCAPE with their correct bank account details (THE HOME ESCAPE Accounts Department: email@thehomeescape.com). Refund of the Security Deposit will not be processed until THE HOME ESCAPE is in receipt of the Client’s account details. THE HOME ESCAPE cannot be held responsible if the Security Deposit is not refunded within 14-day time scale if this information has not been provided.
6.6 A charge may apply where the Security Deposit is credited to an international bank account. If any bank, credit card or PayPal charges related to refund of the Security Deposit apply, these will be borne by the Client.
Please note: if we are awaiting a quote from the Owner for repair / replacement of items, extension of this 14-day timescale may be necessary. Please ensure we have all relevant contact details to enable us to contact you when refunding your Security Deposit.
7.THE PRICE OF YOUR ACCOMMODATION
7.1 All prices quoted at the point of enquiry are valid until midnight of the day on which they were given. Prices quoted for a provisional booking are valid for 48 hours from when the provisional reservation is made. This period is reduced to 24 hours for bookings commencing within seven days of the provisional booking date.
7.2 After the reservation period, where THE HOME ESCAPE has not received a deposit, prices quoted may be subject to change.
7.3 Notwithstanding the above, THE HOME ESCAPE reserves the right to amend prices quoted as a result of errors or omissions. Any changes resulting from an error or omission shall be notified to the Client as soon as possible and the Client shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.
7.4 Any changes in the rate of VAT shall be borne by the Client.
Errors and omissions excepting, THE HOME ESCAPE guarantees that the price of the holiday will not be subject to any surcharges once the Client has paid a deposit, unless the booking has been amended once the confirmation has been issued. All prices are based on £Sterling. The introduction of consumer levies or VAT changes is excluded from THE HOME ESCAPE surcharge guarantee.
9. VAT
Many Owners of properties on the THE HOME ESCAPE website are not registered for VAT, in which case no VAT is payable. Where VAT is payable, this is included in the cost of the accommodation.
10. PAYMENT METHODS
10.1 Payments may be made by PayPal or bank transfer. Please allow sufficient time for bank transfers to clear before the payment due date (we recommend two days for UK transactions and five days for international transfers). Payment by cheque is not available for Booking Deposits or Security Deposits. Post-dated cheques are not acceptable.
10.2 THE HOME ESCAPE shall not store or process debit or credit card details, instead THE HOME ESCAPE uses a secure online payment gateway provided by PayPal to process payments. For information, PayPal is an industry leader and has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS) and adheres to the most stringent levels of fraud screening, ensuring that the card details remain secure throughout the transaction process.
10.3 All payments are made in £Sterling unless otherwise indicated. Overseas clients may pay in £Sterling, international bank transfer. Any charges for receiving payments from overseas will be passed to the Client.
10.4 Where a tariff is advertised in a currency other than £Sterling, the currency will be converted into £Sterling on the day the payment is requested and the Client shall be advised of the £Sterling amount by the Advisor. All conversions will be valid on the day they are provided only and a new quotation will be given if payment is not received by the close of business.
10.5 If any bank, credit card of PayPal charges related to payments received by THE HOME ESCAPE and also related to a refund of the Security Deposit apply, these will be borne by the Client.
Please include the name of the lead Client, THE HOME ESCAPE Booking Reference and the property name with all payments made where possible.
Please note, in some cases you may be paying your for your booking direct to the property agent or to the property owner, remember the contract is between you and the property owner so be sure to request a receipt. THE HOME ESCAPE (“THE” trading as Travelini Ltd ) earns it commission​ for providing a service of dealing with you the guest and producing an invoice on behalf of the property owner. If you have any worries or would like to speak to the property please request details of our current list of agents or contact details of the owner, we will be more than happy to provide them.
11.1 Requests to change confirmed booking dates must be made no later than three months prior to the arrival date. THE HOME ESCAPE will make every effort to facilitate a booking amendment, however requests are subject to the consent of the property Owner and may be declined. A £30.00 (including VAT if applicable) Administration Fee will be charged to the Client for each amendment.
11.2 Booking amendments requested within 12 weeks will be treated as a booking Cancellation and may be subject to the terms of the Cancellation Policy (see below).
11.3 Once a property booking has been confirmed, the booking can only be changed to another property by treating the original booking as a Cancellation by the Client (see Inter-Property Transfers and Cancellation Policy below).
11.4 By agreeing these T&Cs the Client warrants that they will not sell or transfer the booking to another party without THE HOME ESCAPE consent.
THE HOME ESCAPE offers high quality, luxury accommodation from an exclusive, carefully selected collection of privately owned and beautifully maintained properties. Due to the individual and bespoke nature of each property, transfers between properties are not possible.
13. IF THE OWNER CHANGES YOUR ACCOMMODATION
In exceptional circumstances, it may be necessary to amend the arrangements made by the Client and the property Owner reserves the right to do so. Where such changes are considered to be a significant alteration of an essential item of the contract, the Owner will undertake to advise the Client as soon as reasonably possible.
Where a major change occurs (such as a change of destination or alternative property), provided it does not arise from circumstances amounting to force majeure (see below), the Client will be given the choice of either accepting the alternative arrangements or to cancel the booking; written confirmation of Cancellation will be required. Once THE HOME ESCAPE has received this in writing from the Client, a full refund of all monies paid, less any charges if applicable, will be made.
14. BOOKING CANCELLATION POLICY
14.1 BOOKING CANCELLATION BY THE CLIENT
14.1.1 A booking can only be cancelled prior to the accommodation start date.
14.1.2 A Client wishing to cancel a booking must telephone the THE HOME ESCAPE office (T+44 [0]7982 941808) and speak to a member of THE Team. THE HOME ESCAPE will also require written confirmation of Cancellation (email is acceptable). The written cancellation must be issued and signed by the Client. The Cancellation takes effect from the day that the written confirmation of Cancellation is received. All cancellations will be subject to a £50.00 (including VAT if applicable) Administration Fee.
14.1.3 A cancelled booking cannot be reinstated.
14.1.4 Cancellation Charges
14.1.4.1 The holiday deposit (50% of the total holiday cost): Where cancellation notice is received after the deposit has been paid and no less than 12 weeks prior to the booking start date, then the deposit is forfeit. Please be sure to understand these terms, if in doubt please do ask we will be more than happy to explain.
14.1.4.2 100% of the total holiday cost: Where the cancellation notice is received after the balance is due and / or has been paid and less than 12 weeks prior to the booking start date then the Client shall be liable for the full cost of the booking.
14.1.4.3 Subject to application of an Administration Fee of £30.00 (including VAT if applicable), wherever possible, “THE” will actively re-sell cancelled dates. If successful, subject to the limits above, we will return to you any monies paid less the difference between the cost of the cancelled booking and the replacement booking.
14.1.4.4 If “THE” is unable to sell any part of the cancelled period, then all monies paid will be forfeit and for this reason we strongly advise clients to obtain their own holiday cancellation insurance.
14.1.4.5 “THE” shall not repay any monies due to the Client as the result of a booking cancelled by the Client until the whole of the cancelled period has been resold or the last day of that period is passed.
Please note: The ability to re-sell the dates only applies where “THE” is actively marketing the property. In the event that the property is no longer advertised on the “THE” website, the Client will need to contact the Owner to request a refund; “THE” are not accountable and accept no liability in obtaining a refund in these circumstances.
14.2 BOOKING CANCELLATION BY THE OWNER
14.2.1 It is extremely unlikely that an Owner cancels a confirmed booking. If, however, for reasons beyond our reasonable control of the Owner, the property is no longer available, the Owner reserves the right to cancel a booking. In this event, “THE” or the Owner will inform the Client as soon as physically possible and alternative accommodation of the least comparable standard will be sought. If this is not acceptable to the Client and providing the cancellation does not arise from reasons of force majeure (below) all monies paid by the Client to the owner will be refunded.
14.2.2 By accepting the alternative property, the Client agrees to the Booking Terms and Conditions. If the alternative accommodation has a lower tariff than the original property booked, the Client will receive a refund of the difference from the owner. If the alterative property costs more than the original, the Client will be asked to pay the difference to the owner. THE HOME ESCAPE or the Owner will not be liable for any further obligations, compensations or claims by the Client.
15. ARRIVAL AND DEPARTURE TIMES
The Client is requested to adhere to the arrival and departure times listed for the property. Changes to these times can be requested prior to arrival but are subject to confirmation from the property Owner and may incur a charge.
16. RESTRICTIONS / SPECIFIC TERMS OF THE PROPERTY
Some THE HOME ESCAPE properties may have restrictions or specific terms in place for Clients staying at the property. “THE” requests that Clients read the chosen property details thoroughly before confirming a booking. Once payment has been accepted for a booking, this becomes a confirmed booking and charges will apply should the Client wish to amend or cancel the booking.
17. ELIGIBILITY
THE HOME ESCAPE properties are private homes. Individual Owners may have restrictions in place for the types of booking that they will accept in their property. Before confirming a booking, Clients must refer to the details section of the “THE” webpage for the specific property to identify any restrictions that apply. At the point of booking THE HOME ESCAPE will request the occasion for your stay; if it transpires that the occasion is not as detailed, the Security Deposit may be retained as compensation for the Owner.
18.1 There are limits on the maximum number of guests that can be at a property and the number of guests at the property must not exceed those limits except with prior written agreement from THE HOME ESCAPE or the Owner. Admittance to the property may be refused or the Client may be asked to vacate the property immediately if this condition is not observed.
18.2 Party members are those detailed on the Booking Form completed by the Client. If the Client alters the party without prior request and / or if additional Clients are given unauthorised access to the property, then additional costs incurred will be deducted from the Security Deposit. The Owner or “THE” reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client fails to adhere to this condition.
18.3 Where an Alternative Group option rate has been paid, the Client accepts that this is on the basis that a limited number of bedrooms will be prepared for use. For example, a Client paying ‘Sleeps Up to Two Guests’ rate at a property that accommodates four or more guests will pay a reduced rate reflecting that only one bedroom shall be used during the stay. Should a Client paying the reduced rate use extra bedrooms, then the Client agrees that the full cost of the accommodation may become due and this additional cost will be deducted from the Security Deposit. If the additional cost is greater than the Security Deposit, the Client authorises THE HOME ESCAPE to debit any card details held for the Client with the appropriate charge if applicable.
A Client requesting additional services such as additional cleaning, catering, activities, supermarket delivery etc., is advised to arrange these as far in advance as possible of the arrival date. Generally, a minimum of fourteen days prior to the arrival date is required to arrange additional services. Where sufficient notice is not given, then arrangement of additional services is dependent on availability and is not guaranteed. Requests for additional services should be addressed to THE HOME ESCAPE.
20.1 The Client is legally obliged to take all reasonable and proper care of the property including buildings, gardens, fixtures and fittings, furniture, curtains, carpets, pictures and other effects in or around the property and shall leave them in the same state of repair and condition at the end of the rental period as found at the beginning.
20.2 In the event of any damage to property or equipment during the stay, the Client is required to notify the Owner; if this is not possible then the Client shall contact THE HOME ESCAPE.
20.3 The Client shall leave the property in a clean and tidy condition; this includes cleaning all glassware, cutlery and crockery, pots and pans, kitchen tools and equipment and also emptying all the bins and removing and placing all the rubbish in appropriate waste or recycling bins outside.
20.4 The Client agrees to respect their surroundings and not to disturb or otherwise annoy occupants of neighbouring properties. The Client also agrees to adhere to any specific noise restrictions in place at the property. The Owner reserves the right to enter the property to investigate concerns relating to the care of the property or to disturbances. The Owner is within their rights to request that Clients vacate the property with immediate effect if it is found to be in a neglected or damaged condition.
20.5 Each of “THE” properties set the heating and hot water to be on 10 hours of the day which we believe to be more than adequate. If more heating is required, this can be requested at an additional cost. If for a reason the heating has been adjusted and to exceed 10 hours per day, “THE” will deduct the cost from the Security Deposit.
20.6 During the winter “THE” provides free firewood in the basket on arrival for the Client’s use. If additional firewood is required this can be purchased at an additional cost.
20.7 Failure of the Client to exercise reasonable care of the property may result in deductions being made from the Security Deposit.
20.8 On departure, if the Owner is dissatisfied with the condition of the property, they may refuse to take a booking from the Client again. If the Client is excluded from any “THE” property for any reason, “THE” reserves the right to prevent the Client from booking any other “THE” property.
Please note: Do ensure that you take all your belongings with you when you depart the property, as “THE” reserves the right to deduct any charges incurred in returning your property from your Security Deposit and / or debit / credit card held on file if applicable.
21. INVENTORY
Where an inventory has been provided for the rental property, the Client is requested to report any discrepancies to THE HOME ESCAPE on arrival, otherwise the inventory will be deemed to be correct.
Where THE HOME ESCAPE has provided House Book iPad, this is for reference during the stay only. The Client agrees to not remove the House Book iPad from the property. The replacement cost of a House Book iPad is £199 plus VAT and will be deducted from the Security Deposit.
Neither THE HOME ESCAPE nor the Owner can accept any responsibility or liability for loss of or damage to any of the Client’s personal items, belongings or vehicles, however caused. If the Owner is required to enter the property during a stay (e.g. to carry out maintenance or cleaning), the Client is advised to ensure that a member of their party is present; if this is not possible, the Client has the right to decline services at their discretion but no refunds shall be given for services not used.
At child-friendly properties in which the Owner has provided a high chair, cot and stair gate or other similar facilities, these are for use at the discretion of the Client and neither the Owner nor THE HOME ESCAPE shall be responsible for any damages that occur as a result of their usage. Please note that “THE” advises a cot may only be occupied by a child aged 24 months or less.
25. LINEN AND TOWELS
25.1 Sun cream, fake tan, waterproof make-up and hair dye can all cause permanent damage to bedding, linen and towels and THE HOME ESCAPE asks the Client to take care when using these products. “THE” recommends that Clients planning to use such products during their stay bring their own spare linen and towels to prevent damage to items within the property. If damage / staining does occur and the items cannot be cleaned, a charge may be levied from the Security Deposit to replace these items.
25.2 Some of THE properties with the use of a hot tub, swimming pool or access to the beach may require the Client to bring their own towels for this purpose. Clients must refer to the details section of the “THE” webpage for the specific property to identify any requirements that apply.
26. SMOKING
Please note that all THE HOME ESCAPE properties are non-smoking that also includes electronic cigarette. Clients failing to adhere to this condition will forfeit all of the Security Deposit.
27. PETS
27.1 Pets are only permitted at pet friendly properties with prior consent of THE HOME ESCAPE and the property Owners; an additional accommodation charge will be made for pets.
27.2 Any specific terms for pets included on the Booking Form must be adhere to. Where pets are permitted, they are to be kept under control at all times. The Client is responsible for any damage caused by pets whether inside or outside the property. If extra cleaning is required as a result of a Client having pets in the property, this may be deducted from the Security Deposit.
27.3 The Client must not allow any pets into bedrooms or on the furniture. Neither “THE” nor the Owner can accept responsibility for pets’ safety. Clients are not to leave pets unsupervised at the property at any time.
27.4 The Client shall dispose of pets’ faeces in a clean and sanitary manner.
27.5 Where the description of a property states ‘Sorry no pets’ or otherwise restricts pets at the property, “THE” or the Owners cannot guarantee that pets have not been kept previously at the property.
28. AUTHORITY TO COMPLETE THE BOOKING FORM
28.1 The person who completes the Booking Form certifies that they:
28.1.1 Are authorised to agree the Booking Conditions on behalf of all persons included on the Booking Form, including those substituted or added at a later date, and binds them jointly and severally to these terms.
28.1.2 Are over eighteen years of age.
28.1.3 Agree to take responsibility for the party members occupying the property, and to notify THE HOME ESCAPE if they are not a member of that party.
When the Client has made a payment and returned all paperwork (documents) as requested, the holiday accommodation is confirmed. Confirmation is the acceptance of the booking by “THE” under these Terms and Conditions. THE HOME ESCAPE will send the Client a confirmation email verifying the details of the accommodation that has been booked. This is the only confirmation that will be sent unless the Client decides to alter any details of the holiday booked (charges will apply), when an updated invoice will be issued.
30. INSURANCE
Although not mandatory as part of the T&Cs, THE HOME ESCAPE strongly advises the purchase of holiday insurance. Clients should obtain insurance that at least includes holiday cancellation cover for the value of their booking for their own protection and peace of mind.
Ideally the insurance policy will cover other eventualities such as travel and road conditions as neither “THE” nor the Owner shall be liable for circumstance that may prevent the Client accessing the property (see Force Majeure below). Clients are legally responsible for any damage caused during their stay at the property therefore “THE” also strongly recommends that any insurance covers losses due to personal liability claims.
The properties marketed by THE HOME ESCAPE are inspected carefully on an annual basis, however “THE” does not accept any liability for any misrepresentation by the Owner or any change made by the Owner since our inspection. Changes may occur during the period between the preparation of the description and your accommodation booking; therefore “THE” reserves the right to change any of the facilities or services advertised. “THE” does not accept responsibility for modifications made by the Owner without our knowledge; for breakdown in water supply, gas, electricity or broadband, for infestation, or the breakdown of swimming pool filtration systems, or blockage of drains, although the Owner will do everything within their control to arrange for these problems to be solved. It is a requirement that any problems are reported immediately to the property Owner or “THE”.
32. PROPERTY MAINTENANCE ISSUES AND COMPLAINTS
32.1 The Client must report any pre-existing damage noticed upon arrival within 24 hours. If the Client fails to do so, the Client will have waived all rights to any pre-existing damage to the property.
32.2 If any issues arise during the stay the Client must contact the property Owner or THE HOME ESCAPE as soon as reasonably practicable for the issue to be investigated and, if required, to take any remedial action. If an issue is not reported and the Owner is denied an opportunity to investigate or rectify a problem during the holiday, then the Client will have waived all rights in the matter.
32.3 If the Client feels that their complaint has not been resolved satisfactorily on completion of the holiday, THE HOME ESCAPE requests that the verbal complaint is followed-up by writing to the Owner within seven days of departure from the property.
32.4 It is the responsibility of the Owner and the Client to resolve any disputes arising between them, including those relating to retention of the Security Deposit in whole or part. As the Agent, THE HOME ESCAPE ["THE" trading as "Travelini Ltd"] is not and cannot become responsible or involved in this process since the contractual relationship is between the Client and the property Owner.
33. PRIVACY POLICY
33.1 Any personal information supplied to THE HOME ESCAPE is used, held or stored in accordance with the Data Protection Act 1998.
33.2 “THE” shall only make information about the Client available to those involved in supplying your holiday; this includes the property Owner to whom we will provide the Client’s name, additional guest names and Client contact details. “THE” never provides Client’s information to anyone else without first obtaining consent, unless we are obliged by law to disclose it.
33.3 Personal information provided by the Client in registering for a service will be used by “THE” in the provision of that service or to inform you about any other of our services that may be of interest. In any email communication that is not essential to the provision of the requested service “THE” will always provide the option to unsubscribe.
33.4 In agreeing these T&Cs the Client warrants that the property details, including the property name, address and Owner’s details will not be reproduced or passed onto a third party without permission from “THE”.
33.5 For the security and privacy of the Owner, “THE” shall not disclose the true name of the property until a deposit has been received and the T&Cs agreed by the Client. The full details, including the address and the comprehensive directions shall be sent upon receipt of the Security Deposit in full; and the key collection arrangements will be advised a couple of days before the arrival date.
33.6 The Client agrees to not, under any circumstances, exploit for commercial purposes any photographic or moving images of the property.
The copyright and all other rights on thehomeescape.com are owned by Travelini Ltd or the material is included with the permission of the rights owner; copying site content for any commercial or business use is strictly prohibited.
35. LIABILITY
35.1 THE HOME ESCAPE (“THE” trading as Travelini Ltd) shall not be liable for any act, neglect or default on the part of the Owners or any other person not within the employment of THE HOME ESCAPE or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Client or any other person may suffer or incur arising out of, or in any way connected with the rental accommodation unless “THE” is responsible. In addition, “THE” accepts no liability for loss of or damage to a Client’s possessions on the Owner’s property or land.
35.2 Nothing in these conditions excludes or limits the liability of “THE” for death or personal injury caused by “THE” negligence; or for any matter which it would be illegal for “THE” to exclude or attempt to exclude their liability.
35.3 Whilst we do not exclude or limit our liability for loss or damage sustained by Clients as a result of negligence by our employees or agents, this cannot extend to actions / omissions by the property Owner over whom we have no direct control.
35.4 “THE” (for itself, its employees and agents) and the Owner shall not, except if caused by our negligence or breach of these Booking Conditions, be under any liability to the Client or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract.
35.5 THE HOME ESCAPE "THE" trading as Travelini Ltd shall not be held liable for any act, neglect or default on the part of any past or present agent dealing with an agent or owner dealing on THE HOME ESCAPE (“THE” trading as Travelini Ltd) behalf.
36. EXCLUSION OF LIABILITY FOR SUPPLIERS GOODS AND SERVICES
THE HOME ESCAPE (“THE” trading as Travelini Ltd) include a number of suppliers on thehomeescape.com and can accept no liability for any goods or services provided by these suppliers. The Client should check that they agree to the suppliers’ own terms and conditions before trading with them.
37. FORCE MAJEURE
THE HOME ESCAPE cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure is any event which “THE” or the Owner could not, even with all due care and attention, avoid. Such events include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building or road-works, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellation or changes of schedule by scheduled airlines and all similar circumstances beyond our control.
It is the responsibility of the Client to ensure that all travel documentation is valid as airlines will not permit passengers to travel who do not have the correct documentation and who cannot comply with all regulation Health requirements; there are currently no vaccinations required for entry into the UK.
If any of the above conditions are breached by the Client or any member of their party, the Owner or THE HOME ESCAPE reserve the right to enter the property and request that the party leave the property with immediate effect. THE HOME ESCAPE also reserves the right to withhold the Security Deposit to which the Client may be liable to forfeit.
40. GOVERNING LAW
This agreement is governed by English law with English Courts having exclusive jurisdiction.
Thank you for making a payment and completing the Booking Form and taking the time to read through the Terms and Conditions. If you would like information on current agents dealing with our properties and bookings, please email us at email@thehomeescape.com we will be more than happy to supply a list. Please be sure to read the detail before you book